HANYS: Culturally Competent Healthcare Leadership

HANYS: Culturally Competent Healthcare Leadership

As health care communities become increasingly multicultural in nature, culturally competent healthcare leadership plays an undeniably critical role. Responsible health care professionals are aware of the cultural factors that may impact interactions and develop...
Is That a “Yes-Yes” or a “Yes-No”?

Is That a “Yes-Yes” or a “Yes-No”?

Many communication exchanges seem simple enough.  You state a question clearly and succinctly, “Will the reports be finished by Friday?” and the answer comes back swiftly, “Yes.”  Then, you sit empty-handed in your office on Friday afternoon, playing these eight words...