With a bustling economy, rapidly growing healthcare, IT, and digital payment industries, and one of the largest populations in the world, India is an increasingly popular destination for expat assignments. Given the country’s diverse array of cultures and languages, here are our top five tips for working in India:
1. Know your place (in the country).
India has 28 states, 23 official languages (including English), approximately 122 major languages, and more than 1500 other languages and dialects. Each state’s culture varies in terms of language, religion, and food, so be sure to do your research. Learning more about the local culture will not only help you connect with your colleagues but also allow you to experience all that each state has to offer.
2. Get up close and personal.
Building relationships is of the utmost importance in Indian culture. And in a country with over one billion people, it’s no surprise that people are close to (and with) each other. You may find that personal space, whether physical or emotional, is a bit closer compared to your home country. For example, men openly hold hands in India. It’s a common sign of platonic affection.
As you develop personal, one-on-one relationships with your colleagues, be prepared to ask and answer questions about topics like family, marital status, and career goals, hobbies, and sports. (Hint: cricket is one of the most popular and the men’s national cricket team is known as Team India or the Men in Blue.) This level of openness may be uncomfortable if you come from a culture that values privacy, particularly in business relationships. Answer what you feel comfortable sharing and politely divert any sensitive areas.
3. Embrace tea culture.
While coffee is the go-to beverage for business interactions in many parts of the world, tea is the drink of choice when it comes to Indian hospitality and relationship-building. So, expect to be offered chai (tea) frequently during your time in India. A quick tip: “chai” means tea, so when you hear people saying “chai tea,” they are essentially referring to the standard way of making tea. 😉 Chai is a flavorful, spiced tea served hot with milk and sugar. It is common and polite to turn down a first offer. Then, your host will likely insist that you take it. If you don’t enjoy chai, you may politely refuse another time. However if your host insists, it’s polite to accept (and just take a sip). Make it clear that you aren’t refusing the opportunity to chat and connect.
4. Always be right (handed).
When eating, shaking hands, or passing objects to someone else, always use your right hand. In India and many other Asian cultures, the left hand is associated with unsanitary practices like taking off shoes. Whether you’re meeting colleagues for the first time or enjoying a work dinner, always put your best (right) hand forward.
5. Be flexible with your time.
Indian business doesn’t strictly adhere to a 9-5 schedule; it typically starts early and finishes late. There is often a blurred line between work and personal life, and it’s common to take work home over weekends. Dinner meetings are also prevalent and may commence quite late in the evening. Additionally, Indian culture tends to have a more relaxed approach to timing and punctuality. Avoid being rigid with your schedule, be prepared to adapt your time according to business needs, and set your clock to “IST” (Indian Standard Time)!